In April 2024, digital vouchers are being introduced to everyone who gets ferry vouchers in Orkney and Shetland. Firstly do not worry if you do not have a Smart Phone – there are options and help for those who cannot download the App.
Anyone who previously received paper ferry vouchers, which these will replace, will be sent a letter and information about the changes.
The new ferry vouchers will be digital and will be stored on your saltirecard, which you might know as your bus pass, National Entitlement Card or Young Scot card.
Transport Scotland have issued the following options about how to get your digital ferry voucher:
Option 1 – use the Transport Scot Pass Collect app
You can download the app from the App store or Google Play store and follow the on screen instructions to collect your ferry vouchers. It’s easy to use and only takes a few minutes.
Find out more about the app and watch a video on how to use it
Option 2 – visit a help spot or ask a friend
You can also ask someone who has a smartphone to download and use the app to add your vouchers to your card for you. It is safe and quick to do this and personal information isn’t seen, kept or shared. Find out more about the app and how to use it.
You can also get further support from designated ‘help spots’ in Orkney and Shetland. You can find a list of these in the contact us section below and a list of these will also be included with the letter and leaflet you receive.
Option 3 – get help from ferry staff
Ferry staff from Serco NorthLink and Pentland Ferries can add the vouchers to your card, either in the local office or at the ferry port. They can also do this for you when you check in on the day you travel if you prefer. You can still book your travel before your vouchers have actually been added to your card.
For further help, you can contact your local council or Transport Scotland using the details below.
Orkney Islands Council
Telephone number: 01856 873535
Email address: ferryvouchers@orkney.gov.uk
Shetland Islands Council
Telephone number: 01595 744868
Email address: transport@shetland.gov.uk
Transport Scotland
Freephone telephone number: 0800 328 5690 and select option 2
Email: concessionarytravel@transport.gov.scot
Help spots
You can visit the help spots below for further support getting and checking your digital vouchers.
Age Scotland (Orkney)
Get in touch to arrange support in Kirkwall and other locations.
Address – 46 Victoria Street, Kirkwall
Email – enquiries@agescotlandorkney.org.uk
Telephone – 01856 872438
Eday Partnership Wellbeing Team (Orkney)
Get in touch to arrange support using the details below.
Name – Anne Byers
Email – cdo@edaypartnership.org
Telephone – 01857 622269
Orkney Library and Archive (Orkney)
Visit the front reception desk and main library issue desk for support.
Address – 44 Junction Road, Kirkwall
Email – library@orkney.gov.uk
Telephone – 01856 873166
Rousay, Egilsay & Wyre Development Trust (Orkney)
Get in touch to arrange support in Rousay, Egilsay and Wyre.
Email – nicky@rewdt.org
Telephone – 01856 821229
Shapinsay Development Trust (Orkney)
Get in touch to arrange support using the details below.
Name – Alison McDougall
Email – wellbeing@shapinsay.org.uk
Telephone – 07867 622814
Stromness Library (Orkney)
Visit the main reception desk for support.
Address – Warehouse Buildings, 2-12 Victoria Street, Stromness
Email – stromnesscs@orkney.gov.uk
Telephone – 01856 850 907
Stronsay Development Trust (Orkney)
Get in touch to arrange support using the details below.
Name – Anna Bliss-Davis
Email – cdostronsay@gmail.com
Telephone – 07590 543008
THAW (Orkney)
Get in touch to arrange support in Kirkwall and other locations.
Address – Unit 6, Anchor Buildings, Bridge Street, Kirkwall
Email – info@thaworkney.co.uk
Telephone – 01856 878388
Westray Development Trust (Orkney)
Get in touch to arrange support using the details below.
Name – Erika Pottinger
Email – wellbeing@westraydevelopmenttrust.co.uk
Telephone – 07974 108983
Citizens Advice Bureau (Shetland)
Visit the reception desk for support.
Address – Market House, 14 Market Street, Lerwick
Email – sicab@shetland.org
Telephone – 01595 694696
Royal Voluntary Service (Shetland)
Get in touch to arrange support in Lerwick and other locations.
Email – shetlandsupport@royalvoluntaryservice.org.uk
Telephone – 01595 743914
Shetland Community Connections (Shetland)
Get in touch to arrange support in Lerwick and other locations.
Email – communityconnections@shetland.org
Telephone – 01595 745093
Shetland Library (Shetland)
Visit the reception desk for support.
Address – Lower Hillhead, Lerwick
Email – shetlandlibrary@shetland.gov.uk
Telephone – 01595 743868
