Reporting Unfair Delivery Charges

The Orkney News previously reported on unfair delivery charges in Scotland.

This year Orcadians paid an extra £1,021,000 in unfair delivery charges

The Scottish Government in partnership with Trading Standards Scotland and local Trading Standards offices, has set up

The website has lots of information and advice on delivery law, consumer information and an online tool.

Consumers who believe they have received unfair treatment when ordering an item for delivery can fill in a simple form (CLICK HERE).

There is also a phone number if you would prefer to contact them that way:

 0808 164 6000

Click here for more data on delivery surcharges: Surcharge data

Unfair delivery charges

Reporter: Fiona Grahame

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